and around the billing aspect, that’s a lot more horrendous! Requested a whole new mobile phone as my agreement was up for renewal on line was designed to get $a hundred credit history by no means showed up despatched the cell phone via mail just how they instructed me to copyright Write-up and received it. I bought a text message declaring they obtained it and my credit history are going to be on my Monthly bill, but but my Monthly bill arrived and they however demand me for it. When I named. They had the audacity to convey which the cell phone wasn’t the phone they ended up expecting?! What other phone could it have been? It was their cellphone they despatched me two several years in the past?! With the deliver it again method?! They instructed me they'd take a look at it and email me again hardly ever obtained an email. They identified as me back and we’re trying to say it had been a technical challenge with my telephone a similar agent that's speculated to have looked after me?
• I had been bounced amongst a number of agents, my calls had been disconnected, and I received inconsistent info relating to my agreement and discount rates.
Sure I tried chat and obtained connected by using a Reside individual but they instructed me I needed to simply call. Undecided just what the Reps over the chat can help with.
I'm trying to renew my Web service after the 2 calendar year deal expired. We even have fundamental cable which I in no way use and need to eliminate. It is actually unachievable to do this on the web, and the telephone number for support is rather well concealed. I eventually acquired it from a reseller. I known as the quantity, and listened to AI test to acquire me to get it done on the web, but You can not end employing a service on the internet.
The TELUS staff acknowledges that our get the job done spans numerous Territories and Treaty areas and we've been grateful for the traditional Know-how Keepers and Elders who will be with us nowadays, whoever has long gone just before us and the youth that encourage us.
As for loyalty, there is not any this sort of factor any longer. Going through the identical thing with my Telus property services. I’m accomplished with them constantly escalating my settlement pricing. Likely back to Shaw when my agreement runs out.
If my fears will not be resolved, I will probably be compelled to escalate this further more, which includes on the Place of work from the President, the media, and the greater Business Bureau.
I have already been contacting and contacting Telus and had a chat Along with the AI that didn't appear to grasp what I had been asking.
Settled discussions will likely be closed and saved for ninety days, and can be Telus customer service accessed during the Message Centre inside the My TELUS application.
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My pro served me with my problem and answered all of my abide by-up queries. You might have the most effective individuals Functioning for you personally!
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I've manufactured numerous cellular phone calls, I've clicked on "Alternatively, it is possible to Get hold of our TELUS Management Team here". completed the form, with no reaction, and accomplished One more variety on MyTelus and likewise go no response.
The TELUS crew acknowledges that our get the job done spans numerous Territories and Treaty locations and we are grateful for the traditional Information Keepers and Elders who will be with us nowadays, all those who have gone in advance of us and also the youth that inspire us.
I was ultimately offered situation selection 21911243 and told that a supervisor would contact me again within just two hours, which didn't happen. Instead, I used to be knowledgeable that I needed to hold out 24 several hours.